About

About Research Resource
Research Resource was formed in 2004 by Lorna Shaw and Elaine MacKinnon to provide a high quality, economical and accessible research resource. With almost 20 years experience in delivering market research projects, our consultants have an established track record of providing first-class, incisive research which meets the needs of the client.

Quality Control
Research Resource is registered to the international quality standard ISO20252:2012 – Market, Opinion and social research. We are also MRS (Market Research Society) Company Partners, operating to the MRS Code of Conduct and members of the MRS Interviewer Identification Scheme.  By being an MRS Company Partner, organisations are committing to uphold industry standards and comply with self-regulation. MRS Company Partners endorse and support the core MRS brand values of professionalism, research excellence and business effectiveness, and commit to comply with the MRS Code of Conduct throughout their organisation.

We adhere to the SRA Ethical Guidelines and all work is undertaken in accordance with the Data Protection Act, under which we are registered.

The objectives of Research Resource’s Quality Management System are to:

  • Maintain an effective quality assurance system that complies with the standards set by ISO20252:2012; and the Market Research Society.
  • Achieve and maintain a high quality service which enhances the Company’s reputation with its clients.
  • Ensure compliance with relevant statutory and safety standards.
  • Achieve 100% customer satisfaction in all areas of the company’s services.

These objectives are attained through the use of quality procedures that cover the key fields of project management, data collection and data analysis.